Terms of Service
1. The service
Ultimate BMS provides building-management software delivered on a dedicated Lightsail instance per customer. Paddle.com Market Ltd acts as merchant of record for all purchases; your contract for payment is with Paddle, and your contract for the software and support is with us.
2. Billing
Plans renew automatically until cancelled. Mid-period cancellation runs to the end of the current billing period with no pro-rata refund. AI credit included in your plan resets each billing period and does not roll over; purchased top-ups do not expire and are consumed after included credit runs out.
3. Refunds
Full refund within 14 days of first payment. Full refund, offered proactively, for failed provisioning or an unusable instance. See our refund policy for the complete table.
4. Data and telemetry
We collect aggregate operational telemetry from your instance (CPU/memory/disk, error rates, response times, coarse business counts) — never work order contents, customer names, or sensor readings. See our Privacy Policy and DPA for details.
5. Data export and deletion
You may export your data at any time while your subscription is active, in open formats, at no charge. On cancellation, data is retained for 6 months (cold storage) before permanent deletion, with advance notice at day 150, 170 and 179.
6. Termination
We may suspend or terminate access for non-payment (after a 7-day grace period), abuse of the platform, or violation of these terms.
7. Liability
[Pending legal review — liability cap, warranty disclaimers, and indemnification language belong here, drafted by counsel familiar with SA/EU/UK cross-border SaaS.]