Refund policy

Case	Policy
Within 14 days of first payment	Full refund, no argument. Instance moves to cold storage, not immediate deletion.
Failed provisioning or unusable instance	Full refund of the period, always — offered before you have to ask.
Mid-period cancellation	No pro-rata refund; service runs to period end.
Partial-period outage	Service credit against your next invoice, not cash, up to one month's fee.
Repeated refund requests from the same buyer	Declined and flagged for review.

Refunds are processed through Paddle, our merchant of record.